Troubleshooting
Diagnose problems with calls, sign-in, payments, and your calendar.
By Jessica and 1 other2 authors3 articles
- My agent isn't answering or forwarding calls correctlyDiagnose why your agent isn't picking up, calls aren't routing the way you expect, or transfers are going to the wrong place.
- Missing or incorrect call dataDiagnose why a call isn't showing up, why a recording or transcript is missing, or why an outcome doesn't match what you expected.
- Sign-in, payment, and calendar issuesDiagnose problems with OTP codes, magic links, payment failures, and calendar disconnections.