Administrator-only. Editors can see your credit balance but can't buy credits or change auto-reload.
This article covers buying credits and configuring auto-reload, both on Account → Billing. For the conceptual difference between subscription minutes and credit minutes, see Plan overview and how minutes work.
Buying credits manually
In the Credits tile on the billing page, click Buy Credits. This opens a small purchase dialog where you choose how many 100-minute blocks to buy (1 to 100 blocks per purchase).
The dialog shows:
The per-minute rate for your current plan (e.g., "$0.28/min" on Free).
The total cost for the blocks you've selected.
When you confirm, you're sent to Stripe Checkout to complete payment. After payment, you return to the billing page with a success message and the new minutes added to your credit balance immediately.
Credit minutes don't expire — anything you buy stays in your account until used.
What auto-reload does
Auto-reload buys a credit block automatically when your balance drops below a threshold you set. Once it's on, you don't have to think about topping up.
A few important details on timing:
Auto-reload is checked at the end of each call, not during it. If a call ends with your balance below the threshold, one block is purchased so the next call has minutes.
It does not fire mid-call. If a call would otherwise run out, it completes (or hits failover), and the reload happens for the next call.
Configuring auto-reload
Below the Credits tile is the Auto-reload section. Toggle it on to expand the settings:
Trigger threshold — the minute balance below which a reload fires. Default: 10 minutes. Configurable up to a maximum of 100 minutes.
Monthly maximum — the most reloads that can happen in a calendar month. Default is 10. You can raise this up to your plan's limit.
Usage this month — a counter ("X of Y used this month") with a progress bar that turns yellow above 50% and red above 80%.
Each reload is charged at the same per-minute rate as a manual purchase, billed to the payment method on file.
When the monthly cap is hit
If you reach your monthly maximum, auto-reload pauses for the rest of the month. The page shows: "You've reached your monthly auto-reload limit. Auto-reload is paused until next month."
There's no email warning when the cap is hit — the page is the source of truth. The counter resets automatically at the start of the next month.
If you need more reloads in a given month, you can either raise the monthly maximum (up to your plan's limit) or buy a block manually.
Why auto-reload isn't available on Free
The Free plan can't enable auto-reload. In place of the toggle, you'll see a notice: "Auto-reload not available on Free plan," with an Upgrade link.
If you're on Free and want uninterrupted coverage, you have two options: top up manually whenever you need to, or upgrade to a paid plan to unlock auto-reload (and get a lower per-minute rate on credits).
Credits and cancellation
Credit minutes survive subscription cancellation. If you downgrade to Free, your existing credit balance stays in your account and you can keep using it indefinitely. Auto-reload turns off when you drop to Free.