CoreReach has three plans you can subscribe to — Essential, Momentum and Growth — and each handles a wider range of callers than the one below it. This article covers what each includes, how your price is set, and how billable minutes are tracked.
There is a fourth tier, Limited, but it isn't something you pick from the plans page: it's where you land if your trial ends without subscribing, or if you cancel later. It has no monthly minutes and no monthly price — you buy credit minutes as you need them.
For what a brand-new account gets, and what happens when the trial ends, see Your 14-day trial, and what happens after it. For buying credit minutes and configuring auto-reload, see Buying credit minutes and configuring auto-reload.
The plans
Each plan is named for the callers it handles in depth, not for a better version of what the plan below already does. These three are what the Account → Billing → Plans page shows you side by side.
Plan | What it does | What's added |
Essential | Handles your residents | Property, unit and resident details in one view. Callers recognized and assisted with context, maintenance requests captured and prioritized, routine resident questions answered, and emergencies identified and transferred to your on-call contact. |
Momentum (Most popular) | Fills your vacant units | Everything in Essential, plus prospective residents captured and qualified; availability, rent and details shared in real time; showings and callbacks added to your calendar; application and relevant links texted mid-call; and emergency escalation up to three levels. |
Growth | Grows your portfolio | Everything in Momentum, plus new-owner inquiries captured and qualified, discovery calls booked on your calendar, owner calls routed to the right person, vendors receiving only the information you authorize, and PMS integration for continuous data sync. |
There's no separate "Custom" plan to choose. If you manage a large portfolio, use the slider on the plans page to size your price — up to 1,000 units. Above that, the page connects you with support to size a plan for you.
How your price is set
Two things set your bill, and they're independent:
Your plan decides which callers your agent handles in depth.
Your unit count decides the size — your monthly price and your monthly minutes both scale with it.
That means at any given portfolio size, the three paid plans differ only in what your agent can do, never in how many minutes you get.
The first 25 units are covered by each plan's starting price. Above that, your price scales with the exact number of units you manage. Use the slider on the Account → Billing → Plans page to see live prices — that page is always the source of truth.
Your unit count is a number you tell us, and it never changes on its own. If the units you've entered under Rentals don't match what your plan is sized for, the billing page shows you the difference and lets you update it. Nothing is charged automatically from that.
How minutes work
Every call your agent answers is billed by the minute. CoreReach has two kinds of minutes that get used in a specific order.
Subscription minutes (monthly)
When you're on a paid plan, you get an allowance of minutes each month, sized by your unit count. These are your subscription minutes. They:
Scale with your unit count — 10 minutes per unit each month, with a 250-minute minimum.
Are the same on every paid plan at the same unit count.
Reset to your full allowance at the start of each billing period.
Don't roll over — unused subscription minutes for the month don't carry forward.
Are used first on every call.
Credit minutes (top-ups)
When you run out of subscription minutes — or if you're on Limited and have no subscription pool — your agent draws from credit minutes. These:
Are bought in 100-minute blocks (one block at a time, or via auto-reload).
Don't expire — anything you've bought stays in your account until used.
Are priced per plan — each plan's credit rate sits a little above what that plan's own minutes cost you, so raising your unit count is always cheaper than living on credits.
Are used after subscription minutes run out.
Order of use, per call
For every call:
Subscription minutes are drawn down first.
If those run out mid-call, credit minutes pick up without interrupting the call.
If both run out mid-call, the call still finishes (your credit balance can dip below zero); further calls hit failover until you top up or your next monthly reset arrives.
You don't have to think about which pool is being used at any given moment — it's automatic.
What gets billed
Only the billable duration of an answered call counts against minutes. Blocked calls (spam/robocall filters or your custom block list) don't draw down your minute pool, and failover calls generally don't either. The exact billable minutes for any specific call are always shown in the call's detail panel — see Reviewing call details.
Where to compare plans in the app
Open Account → Billing → Plans to see the full side-by-side comparison with current prices, included minutes, and feature checkmarks. You can upgrade or downgrade from there — see Upgrading, downgrading, and canceling your plan for the procedure.