CoreReach offers five plans: Free, Starter, Growth, Pro, and Max. Each adds a larger pool of included minutes and unlocks features the smaller plans don't have. This article covers what each plan includes and how billable minutes are tracked.
For a Free-plan-only orientation, see What's included on the Free plan. For buying credit minutes and configuring auto-reload, see Buying credit minutes and configuring auto-reload.
The plans
Plan | Best for | What's added |
Free | Trying CoreReach risk-free | All core features (lead qualification, transfers, scheduling, Customer Memory, FAQs). Pay-as-you-go via credit minutes; no included monthly minutes. |
Starter | Getting started with predictable usage | Monthly included minutes. Priority support. |
Growth (Most Popular) | Growing businesses that want their agent to know more | Larger monthly minute allowance. Knowledge Base unlocked. Team roles & permissions unlocked. |
Pro | Higher-volume operations | Even larger monthly minute allowance. Premium support. |
Max | Custom needs | Custom minute allocation, custom integrations, dedicated account manager. |
Exact monthly-minute amounts and prices are shown on the Account → Billing → Plans page in the app (and on the marketing site). They can change over time, so the in-app page is always the source of truth.
How minutes work
Every call your agent answers is billed by the minute. CoreReach has two kinds of minutes that get used in a specific order.
Subscription minutes (monthly)
When you're on a paid plan, you get a fixed allowance of minutes each month. These are your subscription minutes. They:
Reset to your plan's full allowance at the start of each billing period.
Don't roll over — unused subscription minutes for the month don't carry forward.
Are used first on every call.
Credit minutes (top-ups)
When you run out of subscription minutes — or if you're on the Free plan and have no subscription pool — your agent draws from credit minutes. These:
Are bought in 100-minute blocks (one block at a time, or via auto-reload).
Don't expire — anything you've bought stays in your account until used.
Are priced based on your plan — Free, Starter, Growth, and Pro each have their own per-minute credit rate, with higher plans getting a lower rate.
Are used after subscription minutes run out.
Order of use, per call
For every call:
Subscription minutes are drawn down first.
If those run out mid-call, credit minutes pick up without interrupting the call.
If both run out, the call ends and further calls hit failover until you top up or your next monthly reset arrives.
You don't have to think about which pool is being used at any given moment — it's automatic.
What gets billed
Only the billable duration of an answered call counts against minutes. Blocked calls (spam/robocall filters or your custom block list) don't draw down your minute pool, and failover calls generally don't either. The exact billable minutes for any specific call are always shown in the call's detail panel — see Reviewing call details.
Where to compare plans in the app
Open Account → Billing → Plans to see the full side-by-side comparison with current prices, included minutes, and feature checkmarks. You can upgrade or downgrade from there — see Upgrading, downgrading, and canceling your plan for the procedure.