CoreReach's Free plan lets you set up and run a working AI voice agent without committing to a monthly subscription. You don't get a recurring minute allowance — usage is pay-as-you-go via credit minutes. For a side-by-side comparison with the paid plans, see the Billing & Plans collection.
What your agent can do on Free
Most core features are available:
Answer calls with a custom voice, name, and personality you choose
Qualify new leads through Lead Intake questions
Help existing customers through the Customer Service flow
Remember callers across calls (Customer Memory, without custom fields)
Transfer calls to people or departments based on conditions you set
Book appointments on a connected Google Calendar
Answer FAQs you've added
Forward your existing business number to your CoreReach number
Set business hours, configure failover, and block unwanted callers
Receive notifications by email and SMS
View transcripts, summaries, recordings, and the full Dashboard — same as paid plans
What's not available on Free
A few features are gated behind paid plans:
Knowledge Base (Growth and above) — your agent can't reference uploaded documents or website content. FAQs still work as a hand-curated alternative.
Auto-reload of credit minutes — you'll need to top up manually when your balance runs low.
Team roles and permissions (Growth and above) — granular role separation between Administrators and Editors isn't available on Free.
Priority support — the Free plan includes email support; faster response times require a paid plan.
Longer test calls — without any credit purchases, calls are capped at 10 minutes. Buying credits removes that cap up to your configured maximum call duration.
How minutes work on Free
There's no monthly subscription, so you don't get a fixed pool of subscription minutes. Instead:
You get a small batch of credit minutes when you finish onboarding — enough to make your first few calls.
After that, you buy more credit minutes as a one-time top-up at the Free plan rate. Credits don't expire.
Each call uses credit minutes equal to its billable duration. When your balance hits zero, you'll need to top up to keep taking calls.
If you find yourself topping up often, a paid plan with included monthly minutes is usually a better fit. See the Billing & Plans collection for the full breakdown.
Upgrading later
You can upgrade to a paid plan at any time from the Account → Billing page, and your existing settings, contacts, and call history carry over. There's no re-onboarding required.